Everyone has the right to return an order up to 14 days after receipt. As soon as we have received the return shipment in good order, you will be credited the purchase amount within 14 days. The shipping costs for the return are for your own account.

If you are going to return, items must be in the same condition as you received them, including the original packaging and with all accessories supplied.

Do you want to return? Then contact us so we can send you further instructions.

Shipping credit on return

If you return a complete order, you will also be credited the shipping costs of the initial purchase. If you return a part of an order, the shipping costs will not be credited.

Exceptions

Some items cannot be returned.

• gift cards.
• items presented with a described defect, these defects are specified in the item description.
• items made to your specification, such as a 3D print with an increased scale or a 3D print of a self-supplied model.

In certain cases, only part of the price will be refunded:

• items that are not in their original condition, are damaged or are missing parts, and for which this is not our fault.
• items that are not returned within the period of 14 days after delivery.

Late or missing refunds

Have you not yet received your refund after 14 days? Please contact us so that we can look into it.

Exchange product?

Do you want to exchange a product? That's no problem, please contact us. The shipping costs for the return are for your own account.

Missed Service Point Pickup

When PostNL is unable to deliver the package to the shipping address it might be transferred to a PostNL Service Point. It is the customer's responsibility to pick the package up at the Service Point within 5 business days.

If the package is not picked up at the Service Point within this timeframe, then the package will be returned to us.

The package will be processed as a 'returned' package. The order will be refunded, but any shipping- and additional costs that are made for the shipment will be deducted from the order refund value.